Welcome to the new ICT Support Portal!
Why use this portal over traditional email?
- Through the Support Portal you are able to see the progress of your request at any time and add more info, like comments and attachments, to help us resolve your issue.
- The Support Portal also contains our Solutions to frequently asked questions - you may find an answer here that means you don't have to log a ticket, saving you time.
- CEDWW ICT Service Desk will use this page to communicate outages and Announcements.
- Over time we are going to build up our Service Catalog for frequent/standard requests to ensure we capture all important information up front and are able to resolve your request quicker.